Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by VYROSYA. Throughout the site, the terms “we”, “us” and “our” refer to VYROSYA.
VYROSYA offers this website, including all information, tools, products and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the website, including without limitation browsers, customers and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms.
If you do not agree to these Terms, you should not access the website or use our Services.
Any new features, products, services or tools added to the store will also be subject to these Terms.
We reserve the right to update, change or replace any part of these Terms by posting updates or changes to our website. Where required by law, material changes will be communicated appropriately.
Your continued use of the website following the posting of changes constitutes acceptance of those changes to the extent permitted by law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer right, guarantee or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (“ACL”), or any other applicable Australian law.
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
SHIPPING
Orders are processed and delivered in accordance with our Shipping Policy.
Estimated delivery time is approximately 8–12 business days from the date your order is placed unless otherwise specified on the relevant product page or during checkout.
Once your order has been dispatched, you will receive tracking information where tracking is available.
If you have not received your tracking information within 72 hours after receiving confirmation that your order has been dispatched, please contact us at:
contact@vyrosya.com
Delivery times are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, supply-chain disruptions and incorrect delivery information.
Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law.
Please refer to our Shipping Policy for further information.
ARTICLE 1 — ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you have reached the age of majority applicable in your State, Territory or jurisdiction of residence, or that you have the legal capacity required to enter into this agreement.
You must not use our products, website or Services for any illegal or unauthorised purpose.
You must not violate any applicable Australian law or regulation, including intellectual property and copyright laws, while using our Services.
You must not transmit viruses, worms, malware or any other code of a destructive or malicious nature.
A material breach of these Terms may result in the suspension or termination of your access to our Services, subject to applicable law.
ARTICLE 2 — GENERAL CONDITIONS
We reserve the right to refuse or restrict access to our Services where reasonably necessary, including where we reasonably suspect fraud, unlawful activity, misuse of the website, payment issues or a breach of these Terms.
You understand that information transmitted through the internet may pass through different networks and may be modified to conform to technical requirements.
Payment and credit card information is processed using appropriate security measures by our payment providers.
You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any substantial portion of the Service or website content without our prior written permission, except where permitted by law.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
ARTICLE 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We take reasonable steps to ensure that information made available on our website is accurate and current.
However, general information provided on this website is provided for informational purposes and should not necessarily be relied upon as professional, medical or specialist advice.
Information may be updated or changed from time to time.
We reserve the right to modify the contents of this website where reasonably necessary.
Nothing in this Article excludes or restricts our obligations under the Australian Consumer Law, including obligations relating to misleading or deceptive conduct, false representations and product descriptions.
ARTICLE 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products may change from time to time.
Unless otherwise stated, all prices displayed on our Australian website are in Australian Dollars (AUD).
Where required by Australian law, displayed consumer prices include applicable taxes, including GST.
Changes to prices will not ordinarily affect orders already accepted by us.
We reserve the right to modify, suspend or discontinue all or part of the Service where reasonably necessary.
Nothing in this Article limits rights or remedies available under applicable Australian law.
ARTICLE 5 — PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through our website.
Products may be available in limited quantities and may be returned or exchanged in accordance with our Returns & Refunds Policy and your rights under Australian Consumer Law.
We have made reasonable efforts to display product images, colours, dimensions and specifications as accurately as possible.
However, colours may appear differently depending on the screen or device used.
Product images may contain props, backgrounds or accessories for illustrative purposes. Unless expressly included in the product description, these items are not included with the purchased product.
We reserve the right to limit quantities of products available for purchase where reasonably necessary.
Product descriptions, availability and prices may be updated from time to time.
We reserve the right to discontinue any product.
Australian Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Products sold by VYROSYA must comply with applicable consumer guarantees, including requirements relating to acceptable quality, fitness for disclosed purpose and correspondence with their description.
Depending on the circumstances and the nature of a failure, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.
Our Returns & Refunds Policy applies in addition to, and does not replace or restrict, your statutory rights.
ARTICLE 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit or cancel an order where reasonably necessary.
This may include circumstances involving:
- suspected fraudulent activity;
- payment authorisation failure;
- product unavailability;
- obvious pricing or product-description errors;
- unusually large quantities;
- suspected unauthorised commercial resale; or
- circumstances where we cannot reasonably fulfil the order.
If we cancel an order after payment has been received and the goods have not been supplied, we will provide an appropriate refund in accordance with applicable law.
Where reasonably possible, we will contact you using the email address, billing address or telephone number provided when the order was placed.
You agree to provide current, complete and accurate purchase and account information.
You agree to promptly update your information where necessary so that we can complete your transactions and contact you when required.
For more information, please refer to our Returns & Refunds Policy.
ARTICLE 7 — OPTIONAL TOOLS
We may provide access to third-party tools, applications or services that we do not directly control.
Third-party services may be provided subject to their own terms, conditions and privacy policies.
You should review the relevant third-party terms before using those services.
To the maximum extent permitted by law, VYROSYA is not responsible for independent third-party services outside our reasonable control.
Nothing in this Article excludes any liability that cannot lawfully be excluded.
New services, features or resources introduced to our website may also be subject to these Terms.
ARTICLE 8 — THIRD-PARTY LINKS
Certain content, products or services available through our website may include materials or services from third parties.
Third-party links may direct you to websites that are not affiliated with VYROSYA.
We do not control independent third-party websites and cannot guarantee the accuracy, availability or practices of such websites.
You should carefully review third-party policies and terms before engaging in transactions with those third parties.
Nothing in this Article excludes or limits any liability that cannot lawfully be excluded under Australian law.
ARTICLE 9 — COMMENTS, REVIEWS AND USER CONTENT
If you submit reviews, photographs, suggestions, ideas, comments or other content to VYROSYA, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, edit and adapt that content for purposes reasonably connected with operating, improving or promoting our business.
You retain ownership of your original content.
You agree that your content will not:
- violate another person’s copyright, trademark or intellectual property rights;
- violate another person’s privacy;
- contain unlawful, defamatory, threatening or abusive content;
- contain malicious software or viruses;
- intentionally contain false or misleading information; or
- otherwise violate applicable law.
We may moderate or remove content where reasonably necessary, including where it violates these Terms or applicable law.
You remain responsible for content you submit and its accuracy.
ARTICLE 10 — PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to VYROSYA, we will handle personal information in accordance with those requirements.
Our Privacy Policy provides further information regarding how personal information may be collected, used, stored and disclosed.
ARTICLE 11 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability.
We reserve the right to correct genuine errors or inaccuracies and update information where reasonably necessary.
Where an error materially affects an order that has already been placed, we will handle the matter in accordance with applicable Australian law.
Nothing in this Article allows VYROSYA to avoid obligations imposed by the Australian Consumer Law.
ARTICLE 12 — PROHIBITED USES
You are prohibited from using the website or its content:
(a) for any unlawful purpose;
(b) to solicit or encourage unlawful activities;
(c) to violate any applicable Australian or international law or regulation;
(d) to infringe our intellectual property rights or those of another person;
(e) to unlawfully harass, abuse, threaten, defame or discriminate against another person;
(f) to submit intentionally false or misleading information;
(g) to upload or transmit viruses, malware or other malicious code;
(h) to unlawfully collect or track personal information belonging to another person;
(i) to engage in spam, phishing or other fraudulent activities;
(j) to interfere with the security of the Service, website or internet; or
(k) to attempt to gain unauthorised access to our systems, accounts or infrastructure.
We reserve the right to suspend or terminate access to the Service where we reasonably believe these requirements have been materially breached.
ARTICLE 13 — CONSUMER GUARANTEES AND LIMITATION OF LIABILITY
Our products and Services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy provided by the Australian Consumer Law or any other applicable legislation where it would be unlawful to do so.
We do not guarantee that access to our website will always be uninterrupted, timely, secure or error-free.
From time to time, we may temporarily suspend access to all or part of the website for maintenance, technical reasons or circumstances outside our reasonable control.
To the maximum extent permitted by law, VYROSYA will not be liable for losses that were not reasonably foreseeable or that arise solely from circumstances outside our reasonable control.
Any exclusion or limitation of liability contained in these Terms applies only to the extent permitted by law.
Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.
Depending on the circumstances, rights under the Australian Consumer Law may include repair, replacement, refund, cancellation or compensation.
ARTICLE 14 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify VYROSYA and its relevant officers, employees, contractors and service providers against reasonable losses, liabilities or expenses arising directly from:
- your unlawful use of our website or Services;
- your material breach of these Terms; or
- your infringement of the rights of another person.
This indemnity does not apply to the extent that the relevant loss was caused or contributed to by VYROSYA or where the indemnity would otherwise be unlawful or unenforceable.
ARTICLE 15 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be limited or severed to the minimum extent necessary.
The remaining provisions will continue in full force to the extent permitted by law.
ARTICLE 16 — TERMINATION
These Terms remain effective while you use our website or Services.
You may stop using our Services at any time.
We may suspend or terminate your access to our Services where reasonably necessary, including where we reasonably believe there has been:
- a material breach of these Terms;
- fraudulent activity;
- unlawful conduct; or
- serious misuse of our website or Services.
Rights and obligations arising before termination will continue where appropriate.
Nothing in this Article limits any rights available under Australian law.
ARTICLE 17 — ENTIRE AGREEMENT
These Terms, together with our:
- Privacy Policy;
- Shipping Policy;
- Returns & Refunds Policy; and
- any other policies expressly incorporated into these Terms,
constitute the agreement between you and VYROSYA concerning your use of the Service.
Nothing in these Terms excludes any statutory guarantee, representation, right or remedy that cannot lawfully be excluded.
If there is any inconsistency between these Terms and a mandatory provision of Australian law, the mandatory provision will prevail.
ARTICLE 18 — GOVERNING LAW
These Terms and any separate agreements through which VYROSYA provides products or Services are governed by the laws of Queensland, Australia, together with applicable Commonwealth laws of Australia, including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.
Nothing in these Terms is intended to restrict any mandatory jurisdictional rights or remedies available to consumers under applicable Australian law.
ARTICLE 19 — CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, modify or replace portions of these Terms by publishing updated Terms on our website.
Where required by applicable law, we will provide appropriate notice of material changes.
Changes will not retrospectively remove or restrict rights that have already accrued to you unless permitted by law.
Your continued use of the website following changes constitutes acceptance of the updated Terms to the extent permitted by applicable law.
Last updated: September 2026
ARTICLE 20 — CONTACT INFORMATION
This website is operated by:
Trading name: VYROSYA
Legal entity / business owner: Mathis CULLET
ABN: 21 317 645 458
Business address: 110 Shamrock Street, Blackall QLD 4472, Australia
Email: contact@vyrosya.com
Website: vyrosya.com
For questions regarding these Terms, your order or our products, please contact:
contact@vyrosya.com
Our online store is powered by Shopify.
Information regarding the collection and handling of personal information is available in our Privacy Policy.
VYROSYA operates in accordance with applicable Australian laws and regulations.
AUSTRALIAN CONSUMER LAW NOTICE
Nothing contained in these Terms, our Returns & Refunds Policy, Shipping Policy or any other policy published by VYROSYA is intended to exclude, restrict or modify any consumer guarantee, right or remedy available under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where that guarantee, right or remedy cannot lawfully be excluded, restricted or modified.
Where these Terms are inconsistent with a mandatory requirement of Australian law, the mandatory requirement will prevail.