RETURNS & REFUND POLICY

Effective date: 16 September 2026

At Vyrosya, we want you to be satisfied with your purchase. This Returns & Refund Policy explains our voluntary change-of-mind return policy as well as your rights under the Australian Consumer Law (ACL).

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

1. CHANGE OF MIND RETURNS

We accept change-of-mind returns within 14 days of delivery.

To be eligible for a change-of-mind return:

• the return request must be made within 14 days of delivery;
• the item must be unused and in its original condition;
• the item must include its original packaging, accessories and documentation supplied with it; and
• you must provide proof of purchase.

To request a return, please contact us at contact@vyrosya.com before sending the item back.

If your change-of-mind return is accepted, we will provide you with return instructions and the appropriate return address.

Items returned without first contacting us may not be accepted as a change-of-mind return.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges, if any, are not refundable for change-of-mind returns, except where required by law.

This change-of-mind policy is provided in addition to your rights under the Australian Consumer Law. The conditions above do not apply where they would limit your rights in relation to faulty, damaged, unsafe, incorrectly described or otherwise non-compliant goods under the Australian Consumer Law.

2. DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as reasonably possible at contact@vyrosya.com if your item is damaged, faulty, defective, unsafe, incorrectly described or if you received the wrong item.

To help us assess the issue efficiently, we may ask you to provide:

• your order number or other proof of purchase;
• a description of the problem; and
• photographs or videos showing the issue, where reasonably appropriate.

Providing photographs or videos may help us assess your claim, but this does not limit any rights you may have under the Australian Consumer Law.

Australian consumers are entitled to consumer guarantees under the Australian Consumer Law.

If a Product fails to meet an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund. The remedy available will depend on the circumstances and whether the failure is major or minor.

For a major failure, you may be entitled to reject the goods and choose between a refund or replacement, in accordance with the Australian Consumer Law.

For a minor failure, we may choose to provide a free repair within a reasonable time. If the problem cannot be repaired or is not remedied within a reasonable time, you may be entitled to another remedy under the Australian Consumer Law.

3. RETURN SHIPPING FOR FAULTY PRODUCTS

If a Product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse any reasonable return shipping costs you have paid where required by law. Please keep your postage or transport receipt.

Where a faulty Product is large, heavy or difficult to return, we will arrange collection or otherwise cover reasonable return arrangements where required under the Australian Consumer Law.

4. PROOF OF PURCHASE

We may request reasonable proof of purchase before providing a remedy.

Proof of purchase may include your order confirmation, receipt, transaction record or other reasonable evidence showing that the Product was purchased from Vyrosya.

A Product does not need to be in its original packaging in order for you to exercise rights relating to faulty goods under the Australian Consumer Law.

5. RETURN PROCEDURE

Before returning a Product, please contact:

Email: contact@vyrosya.com

Please include your order number and the reason for your return.

Once your return request has been reviewed, we will provide the appropriate return instructions and return address.

Do not send returns to our business location in Blackall unless we specifically instruct you to do so.

The return address may vary depending on the Product and fulfilment location, so please contact us before sending your return.

6. REFUNDS

Once an eligible returned item has been received and assessed, we will notify you of the outcome.

Where a refund is approved, it will be issued to your original payment method, unless another method is required or agreed.

We aim to process approved refunds within 7 business days after the return has been received and assessed.

After we issue the refund, your bank, card issuer or payment provider may require additional time to make the funds available in your account. These processing times are outside our control.

Refunds required under the Australian Consumer Law will be provided in accordance with applicable legal requirements.

7. EXCHANGES

If you wish to exchange an item as part of our voluntary change-of-mind policy, please contact: contact@vyrosya.com within 14 days of delivery.

Exchanges are subject to Product availability and the eligibility requirements set out in Section 1.

Your rights to a replacement under the Australian Consumer Law are separate from this voluntary exchange policy.

8. CONSUMER GUARANTEES

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify those consumer guarantees or any other rights or remedies available under applicable Australian law.

9. CONTACT US

For questions, returns or refund requests, please contact:

Vyrosya
Operated by: Mathis CULLET
ABN: 21 317 645 458
Business location: Blackall, QLD 4472, Australia
Email: contact@vyrosya.com
Website: https://vyrosya.com

Customer Service Hours:
Monday to Friday, 9:00 am–5:00 pm AEST